This will make the hub repeatedly show the inactive status. Some of them would ‘recover’ when the switch was toggled. If you report your device as lost via SmartThings Find, any nearby Galaxy smartphone or tablet that has opted into helping find misplaced devices can alert the Samsung server about its location, which will in turn notify you. SmartThings users now have the option to use their device to securely locate an offline one. Woke up this morning to the Android app (1.7.50-21) confidently stating that I had a significant number of devices offline, both virtual and physical. Update - Some users in the Americas may be seeing issues with device control and failures in automations. When the same sensors are not used in the app, they have been online for last 4 weeks. For example, it uses a cloud-to-cloud connection to control Nest Thermostats, so when your internet’s down, you can’t control Nest. SmartThings Hub . Yup, and I have a support incident emailed to them. As far as I have noticed, all my devices reporting as OFFLINE actually work if I try to control them via the ST app. 3. Only having issues with one osram bulb now. This state can be caused by high network latency, low battery, or tamper events on security devices. Samsung has introduced an update to the Galaxy Watch 3 that brings support for SmartThings … A SmartThings device handler to assist with interrogating and tweaking Z-Wave devices. 4 Ways To Fix Invalid Multipass Request Ring, Amazon Silk Vs Firefox (Differences Between Amazon Silk And Firefox), 2 Ways To Fix Echo Dot 5GHZ Wi-Fi Problem, Amazon Echo Simon Says With And Without Remote, 2 Ways To Fix Alexa Won’t Change Hue Color, 2 Ways To Fix Alexa Follow Up Mode Not Working. If none of the above are the issues or have been fixed yet still the inactive stays shows, then it’s time to reboot your SmartThings hub. 3 Reasons On Why Ring Video Doorbell Showing Solid White Light, 5 Ways To Fix Ring Pro Not Broadcasting Wi-Fi, 3 Ways To Fix Ring Doorbell Rings By Itself, 3 Ways To Fix Ring Doorbell Power Status Poor. The following all describe similar issues occurring in the same time period, but I don’t know if they’re all exactly the same problem: Through all this, I never realized until now that there even WAS a thing called “Device Health”. I do hope ST fixes it soon. Announced at the Samsung Developer Confere… Still, they come and go, and I still have about 10 devices OFFLINE for now QUITE some time. That’s it! It’s pretty recent. Samsung explains that once a device is … Can I Use A 24V Transformer On A 16V Doorbell? We will list down the possible causes and their best solutions for you to follow, so you can make sure that the “offline” message does not bother you anymore. Kitchen Fridge Water Leak Sensor: Not used by app, ONLINE If you report your device as … Depending on which device it is, you may be able to do some additional configuration inside of the SmartApp, otherwise you can go back to the “Things” list, find the device, and start to play around with it. ), TVs, and speakers registered on the server. The problem is, I now cannot delete the offline device named "GE Motion Sensor." Once a device has been offline for 30 minutes, it will produce a BLE signal that can be received by other Galaxy devices. Connectivity Galaxy Watch 3 update adds support for SmartThings Find to track your lost device. Zwave device/network issues starting in the last 2 weeks - just my hub, maybe? 2. With the SmartThings Find service, you can easily locate your missing device even if it is offline. With the advent of the IoT and smart home industry, Samsung has not let itself fall behind. With SmartThings Find, offline no longer means “offline”! 1. So far my problem has been resolved and all sensors appear to function correctly - recent firmware update may have helped too. UNHEALTHYmeans a device has been inactive longer than its designated health check interval. Checked the IDE and all my devices are ACTIVE/ONLINE. d. Laundry Room Water Leak Sensor: Used by app, OFFLINE a. Den Motion Sensor, Used by app, OFFLINE d. Kitchen Motion Sensor, Used by app, OFFLINE Is my issue the same as what is being discussed here or are your devices actually totally dead? They said to send an email or use the chat feature for higher tech support. It has gotten better, like others have said, but it’s slowly been eroding my confidence in Health Check and any benefit it could provide. There is likely a chance the entire platform network has an outage. Samsung is a world leader in many things. h. TV Room Motion Sensor, Used by app, OFFLINE. e. Living Motion Sensor, Not used by app, ONLINE Basically, I can set up my wired hub successfully. You would have imagine Smartthings support could have mentioned that. If the problem persists and you find that the connection is tight yet the Hub is still inactive, then the cable may likely be defective. I will remove and add it when time allows. Not a solution, but progress. In fact when I was seeing the “Unavailable” error caused by the device health feature, all I would do was toggle the device or simply pres refresh. Choosing the deice, then choosing edit and then choosing delete has no effect. Edit: While they don’t show “OFFLINE” anymore, the devices still don’t allow being controlled. One such issue occurring frequently with the SmartThings Hub is the “offline” message that it displays. I can’t run around the house and spend 4 hours fixing this. All the devices were working fine on the detail pages apart from the usual offline warning in a grey panel. Once a device has been offline for 30 minutes, it produces a BLE signal that can be received by other devices. So what gives? g. Stairs Motion Sensor, Not used by app, ONLINE 4 Ways To Fix NEST Thermostat Battery Won’t Charge. Users can now opt in to have their device Galaxy smartphone or tablet send out a BLE signal once it has been offline for 30 minutes or more and have any other opted in any Galaxy smartphone or tablet nearby securely relay the device's location to the user should the need arise. I found that if you turn off device health, devices show back up but they’re really not there. Is That Possible To Install NEST Hello Without Existing Doorbell? a. SMARTTHINGS COMPATIBILITY. But – it does not just stop with friends. Once a device has been offline for 30 minutes, it produces a BLE signal that can be received by other devices. Is It Possible To Have A Dedicated Screen for Ring Doorbell? Your hub is connected to the internet via an Ethernet cable for the best and uninterrupted connection to the web. Smartthings support says they have a bug, and can’t provide any guidance as to time for a fix. My multisensor outlet are offline but after toggling device health to off seems are fine. Here's what to try first: Network repair is a helpful feature that allows you to refresh your mesh network's connections.You can repair the network using either the SmartThings Classic app or the newer SmartThings app. I removed my GE Fan Switch and added it back…again. Samsung expatiated further that a device produces a BLE signal that can be received by other devices once it has been offline for 30 minutes. Thanks Alex, and yes, that is the same issue. Guess I can try that. I am getting sorely disappointed with Smartthings support as the days wander by…. 3. It can happen sometimes that the plug of the hub isn’t correctly secured into place and that could be causing the inactive message. It worked for about two days then became unavailable…again. It may be necessary to connect the device to a different outlet. Edit: Two days later: I replied back with some followup questions and have yet to get a response. Try to use a different ethernet cable and also make sure that the Hub is only directly connected to a port on the WIFI router, and no repeater is involved. The SmartThings … We won't send you spam. If your device is showing "offline" this could mean there's an issue with range or configuration. Support checked and couldn’t find an issue so I reset my hub (removed batteries) and switched device health to Off. This hub is responsible for centrally controlling all the smart things in the home from refrigerators, washing machines to irons, and TVs. A. SmartThings Find uses Bluetooth Low Energy (BLE) and ultra-wideband (UWB) technologies to help people find select Galaxy smartphones, tablets, smartwatches and earbuds. Jan 30, 07:15 UTC No matter where you are, you can monitor and control smart devices, home appliances (refrigerator, wine cellar, washer, dryer, oven range, dishwasher, cooktop, robot vacuum, air conditioner, air purifier and etc. It can happen sometimes that the plug of the hub isn’t correctly secured into place and that could be causing the inactive message. The main difference is that now I can no longer easily see which devices are affected by the bug. Since the SmartThings Tracker uses GPS and LTE technology, it can be tracked anywhere when it's within range of a cellular connection. It works for 5 minutes, and then any device connected to it lose internet access. It reveals a status of OFFLINE or ONLINE. I have 6 water sensors, here is the observed status: I turned if off, and the devices came back, at least in the app. In such a case, keep seeing the platform status page for information on your network. I explained that if I do that it will work for a day or so then stop working. When you say your devices are just dead, have you tried to interact with them locally (toggle the switch) or pressing refresh on the ST app? 2. SmartThings users now have the option to use their device to securely locate an offline one. Its SmartThings Hub is the latest effort in getting into the smart home business and serves as a really good integration for the smart home. I found the same thing, The Device Health only reports as something being wrong because a device hasn’t reported in a specified time, I found this with my gun safe sensor which doesn’t change temp or any other activity very often, The device was actually functional regardless of what Device Health reported. And how would I even know they just wouldn’t pop offline right away again. With SmartThings, you can connect and control multiple devices quicker and easier. The devices may still go “OFFLINE” but it doesn’t seem to affect things (or am I missing something??) Schlage Camelot: Worked for a year, then hub upgraded, now? Useful for end-users and SmartThings developers. Besides, with the SmartThings Find the app, Galaxy owners can find their misplaced devices even if it's offline. Once a device has gone offline for 30 minutes, it starts emitting a Bluetooth signal that can then be picked up by a Samsung Galaxy phone with the new SmartThings … We are investigating and will provide updates as available. None of the devices were actually dead so removing, adding or any drastic alternative was not necessary… This is very annoying so in the end I simply turned off “Device Health” in the app. c. Kitchen Sink Water Leak Sensor: Not used by app, ONLINE There is no option to force delte it. The solution is simple, get your connection fixed or get a new ISP altogether if the problem persists. SmartThings Find also gives you the option to opt in to let other Galaxy users find your lost devices even if it is offline. After some twitter messages to get Smartthings attention, they finally reached out to me again. Spent hours today trying to fix it - not fun. I contacted Smartthings by phone and they wanted me to remove it and add it. Once a device has been offline for 30 minutes, it produces a BLE signal that can be received by other devices. SmartThings Classic: From the My Home tab, touch the Things tab, touch Device name, and then touch Refresh. b. Dinning Motion Sensor, Used by app, ONLINE (For automation purposes, it is a Presence Sensor, and is either "present" or "not present", but the visual indication in the SmartThings app is ONLINE/OFFLINE.) Find a small pin and press the reset button at the back. Samsung is hoping to give SmartThings, its connected home platform, a boost, adding new rules support and coaxing device-makers into adding compatibility. SmartThings Find can even be used if the Galaxy smartphone, tablet, smartwatch, or earbuds are offline. A SmartThings device handler that regularly GETs an HTTP endpoint, including local network addresses. However, there may be slight variations to estimate the tracker's location, but the circle in the If you feel that your luck really has run out today, then the final solution is rather a piece of information for you. Unsubscribe at any time. Given the devices never appeared to actually be dead, I turned “Device Health” off because it was not adding any value, if anything it was just annoying me. I was having the same issues although they have dissappeard since the infrastructure update on or around the 12th of April. This sorts any minor glitches and you’ll be on your way. During this time, device state may not update correctly and hub states may also show offline. Make sure to tightly plug the plug into a working power outlet, and this might change the state of affairs of the SmartThings hub. A device's connection statecan have one of three values: 1. Powered by Discourse, best viewed with JavaScript enabled, More than a dozen Zigbee devices went Offline within an hour of each other, Battery, Unavailable, and Multipurpose and Motion Sensor Issues, ZWave Plus dimmer shows "unavailable", yet still responds to all automations, Zwave Switch Shows Unavailable - But Somewhat Works - Help, Devices consistantly offline or on all the time. Learn More. I thought it was a problem with the Zigbee mesh as I did not have any powered devices. Samsung has unveiled SmartThings Find, an app that uses a variety of technologies to locate your phone even if there’s no cell or WiFi signal. How To Make Space Heater Turns On At A Certain Time? I had the same problem a few weeks ago. I got the typical “did you do this?, that?, reboot?, yada yada yada”, and I said crapola like this just doesn’t happen for no reason, and in my experience with ST (it’s been since the beginning), it’s almost always related to something they did. Connecting you to an ecosystem of smarter living solutions. One thing it is most known for is its home appliances business, where it offers the best in class products for the general consumer market, at affordable prices. Some of them don’t react to my commands, but at least I can try to repair the network, and play around a little more. I've tried factory resetting them all, forgetting about everything in the SmartThings app, and redoing everything from scratch and same issue. Samsung is also trying to make SmartThings a more powerful automation platform, akin to IFTTT or TP-Link's Kasa Smart Actions, with a new Rules API for device … I’ve experienced the same with Samsung water leak sensors, though over the last week they seem to be fine. I have had a few cases where a device just dropped dead but it was before the implementation of device health. It will take 8-10 minutes roughly for the device to reconfigure itself. I sure would love Smartthings to comment on this asap…. I’ve also encountered this within the last 2 weeks. Make sure to tightly plug the plug into a working power outlet, and this might change the state of affairs of the SmartThings hub. Why Is No Conversation Icon Showing Up On Alexa? so I will just wait it out hoping they will fix it. The most common culprit is the lack of a reliable internet connection. Of course, with electronics, a lot of factors can play a role in deciding whether the device works properly or not. Many of my sensors would show as offline randomly. e. Master Bathroom Water Leak Sensor: Not used by app, ONLINE If you report your device as lost via SmartThings Find, any nearby Galaxy smartphone or tablet that has opted into helping find misplaced devices can alert the Samsung server about its location, which will in turn notify you. 2. Q. About two weeks ago, some of my devides started going “offline” in the app, and in the developer console I see the same thing. In the SmartThings app, a circle will appear around the estimated area when the tracker's location is being reported. SmartThings Android 2.3.0 includes two new features and several more improvements: New Device Health: with this you will be able to see devices that are offline or in a low battery state New Autodiscover LAN Devices: +Add a Thing now includes LAN devices such as Hue Lights, Sonos, and Bose speakers Add a "No Network Available" view when the network connection is lost Show empty states when there has been no device … I’ve reset the device and usually that does it until the next time it goes unavailable, but it has been completely random and only my Zigbee battery devices. Verify the device is powered on (options will vary by the device). ZIGBEE Devices going Unavailable / Unable to add, Devices offline, no fix in sight. f. Mud Room Motion Sensor, Not used by app, ONLINE A. I refreshed them individually and they would come back only to find the same would happen hours later. FREE Smart Home, Home Automation & IoT Tips. I went out and got a few Zigbee outlets to scatter around the house. Open the door handsfree, set guest passcode with SmartThings app. 3 Ways To Fix Ring Chime Pro Not Lighting Up, 4 Ways To Fix Ring App Couldn’t Load Locations. To liven them up again I just had to cancel out the offline message and then toggle the device or even just “refresh” it. Through all this, I never realized until now that there even WAS a thing called “Device Health”. I have the same problem with a GE 12727 Z-Wave switch… I uninstalled and reinstalled… Status still shows “Offline”, but it passes Z-Wave Repair and works as it should… Just robbed me of any chance of sanity and trashed a lot of time … lol. As you noted they would randomly show offline but when tested would always report and excite my routines. Yeah, seems that way. If you report your device as lost via SmartThings Find, any nearby Galaxy smartphone or tablet that has opted into helping find misplaced devices can alert the Samsung server about its location, which will in turn notify you.